Why Choose Rental HQ?

We're a Specialist Property Management Company

Unlike many other property management operations that are simply an add on to a real estate sales team, at Rental HQ we’re proud to be 100% property management. Being property management nerds means our clients benefit from our passion, knowledge and expertise ensuring their investment property is in the best hands possible.

Our Experience Sets Us Apart

With an average of more than 10 years’ experience, each of our property managers has faced almost every situation the industry could throw at them and come out on top. Having your investment property managed by our amazing team really does mean that you and your property are taken care of in the best possible way.

Unparalleled Speed of Response and Communication

At Rental HQ we understand that speed of response and regular communication matters. Speed of Response is a core focus at Rental HQ ensuring that small matters are dealt with promptly so they don’t become big matters. Speed permeates through everything we do especially around our communication to our owners which is always honest, clear and precise. From Zoom, WhatsApp, Messenger, Facebook, Instagram, or other traditional channels such as email or text, we’re more than happy to communicate in whatever way suits you.

We're Independently Trust Account Audited

A Trust Account is an entirely separate bank account set up to manage the flow of rental
revenue completely independently of other company accounts and audited regularly by
a registered and qualified auditor.

With large amounts of rent payments moving through a property management company every day, any operation worth entrusting your business to should operate an independently audited Trust Account. This is to ensure that our owners can rest assured that our business processes are best practice and completely transparent. Considering a property management company that does not operate an audited Trust Account is simply not worth the risk.

We have a Zero Tolerance Arrears Policy

Quite simply, we don’t get paid unless you do so we take our zero tolerance arrears policy extremely seriously. In fact, we have a dedicated Rental HQ staff member responsible for ensuring that any arrears that might arise are dealt with immediately and firmly. This is a best practice process that we pride ourselves on the most.

Our Tenant Selection Process is Robust and Thorough

We know that the overall performance of your investment property depends heavily on who lives inside the home and who pays the rent. We treat every property under our care as if it were our own so we heavily vet any prospective tenants with as fine-a-tooth comb as possible. Quality in means quality throughout so we’re proud to dot every ‘i’ and cross every ‘t’ in our search for the perfect tenant for you.

We're at Marketing's Cutting Edge

In our quest to be finding the very best tenants for our owners, we use the latest media channels to connect with our future tenants via Facebook and Instagram along with more traditional third-party websites such as Trade Me and Realestate.co.nz. This means more immediate reach in our search for your next tenant.

We're a Tenancy Practice Services (TPS) Trusted Partner

Tenancy Practice Services (TPS) is New Zealand’s leading compliance service provider to the property management industry and we’re super proud to be one of the select TPS "Trusted Partners”. This ensures we receive the latest compliance and legislation advice possible as our job is to keep our owners safe while ensuring their property complies in providing a happy and healthy home for great tenants. We’re also proud to be a member of the Real Estate Institute of New Zealand (REINZ).

We're All In This Together

While you’ll be in the highly capable hands of your own dedicated property manager, from our business owner Paul to our General Manager Abby, and all of our incredible support crew, we’re all in this together ensuring your investment property performs to the very best of its ability.