Terms and Conditions

1. Acknowledgement and Acceptance

1.1 By using the Rental HQ Limited (RHQ) website you acknowledge that you have read, understood and accept the legal provisions in these Terms & Conditions (Terms).Website mean any website owned and/or operated by RHQ and any social media sites or blogs including but not limited to those on Twitter, Facebook, Youtube, Myspace, Slideshare, Flickr or LinkedIn.

1.2 The information contained on the Website is subject to change without notice. If you are a regular RHQ visitor and/or member please check these Terms regularly.

2. Unacceptable content

(a) To ensure that using the Website is a pleasant experience for everyone, you are prohibited from posting any material that, or using the Website in any way that:

(i) violates any laws;

(ii) is threatening, abusive, defamatory, obscene or indecent;

(iii) is false or misleading;

(iv) infringes any third-party rights including copyright, trademarks or other intellectual property rights;

(v) distributes chain letters or pyramid schemes or spam users of the Website;

(vi) distributes viruses or any other technologies that may harm the Website, the interests or property of RHQ or other users;

(vii) imposes an unreasonable load on our infrastructure or interferes with the proper working of the Website;

(viii) copies, modifies, or distributes any other person's content without their consent;

(ix) uses any robot, spider, scraper or other automated means to access the Website and collect content for any purpose without our express written permission;

(x) harvests or otherwise collects information about others, including email addresses, without their consent;

(xi) bypasses measures used to prevent or restrict access to the Website;

(xii) impersonates any person or entity;

(xiii) in any way makes available using the Website any material that you do not have a right to make available or which contains viruses or other computer codes, files or programmes designed to interrupt, limit or destroy the functionality of other computer software or hardware.

 3. Objecting to Content

1.1 By using the Rental HQ Limited (RHQ)website you acknowledge that you have read, understood and accept the legal provisions in these Terms & Conditions (Terms).Website mean any website owned and/or operated by RHQ and any social media sites or blogs including but not limited to those on Twitter, Facebook, Youtube, Myspace, Slideshare, Flickr or LinkedIn.

1.2 The information contained on the Website is subject to change without notice. If you are a regular RHQ visitor and/or member please check these Terms regularly.

4. Changes to Content

RHQ and its suppliers may make improvements or changes in the information, services, products, and other materials displayed on the Website, or terminate the Website, at any time without notice. RHQ may modify the Website Terms at any time, and such modifications will take effect immediately upon posting of the modified Terms on the Website. Accordingly, you agree to read the Terms on a regular basis, and your continued access or use of the Website will be deemed to be your acceptance of the modified Terms.

5. User Generated Content

(a)(attribution of copyright owner) must include the author and source of the content and ensure you have obtained the necessary rights to use the material in the way in which it is being used;

(b)(indemnification) agree to indemnify us against all liability claims or proceedings whatsoever arising from your publishing the content by uploading it onto the Website in relation to defamation, breach of copyright, trade mark infringement, unfair competition, trade practices, royalties, violation of rights or privacy;

(c)(warranties) warrant that the content is legally compliant and that its publication does not give rise to any rights against or liabilities against RHQ, including anything that is capable of a breach of the all New Zealand and International relevant legislation.

If you post materials to or links from the Website that infringes any third-party rights, you indemnify RHQ against any loss, liability, damage, cost (including RHQs reasonable legal costs) or expense arising out of or in connection with any failure on your part to obtain any necessary rights, consents, licenses or permissions or your conduct on the Website.

6. Copyright Assignment

You agree to assign copyright in all original content that you post on the Website to RHQ upon publication. Further, you agree to formally record such assignments and that you appoint RHQ as your proxy as may be required for the sole purpose of completing such an assignment. RHQ retains copyright on all content, design and artwork produced for the Website.

7. Consent

If you upload photographs, audio or video recordings of yourself, you consent to give RHQ the right to use these photographs and recordings in the production of the Website. You further give RHQ the right to use or reproduce this content, including your likeness, in whole or in part for publicity or broadcast purposes as we reasonably see fit (although we will endeavour to contact you in order to notify you of such use where reasonably practicable for us to do so).

8. Linking Policy

You are welcome to put links on your site pointing to our Website but only if all links abide by these Terms. 

9. Comments Policy

At RHQ we want as many of you as possible to engage in vibrant and lively discussions on our Website. However, there are limits to acceptable communication and we require that discussions and/or comments posted by users on the Website are constructive, civilized and relevant.

RHQ reserves the right to immediately remove any content that does not fall within these guidelines and, in extreme cases, RHQ can suspend or terminate your membership to the Website.

4. Copyright and Trade Marks Policy

RHQ will action notices alleging any infringement or breach of someone’s intellectual property or personal rights within seven business days of being notified, including but not limited to:

(a)alleged copyright infringement that comply with applicable international intellectual property law (including Take Down Notices under the Digital Millennium Copyright Act); and trade mark complaints.

RHQ will action notices alleging defamatory posts or links about you within one business day of being notified.

RHQ reserves the right to remove users and/or subscribers for copyright and trade mark infringement and will use reasonable endeavours to remove any such content (or suspend it pending the dispute outcome).

RHQ is not in any way responsible or liable for any user generated content published on its Website so long as RHQ removes within the time specified.

If you suspect that your copyright or trademarks have been infringed, please email RHQ using the details at Section 11.

5. Privacy

We collect personal information about you when you visit our Website whether you are registering; signing up for features and functions; participating in surveys, trade promotions and competitions; ordering or purchasing products or contributing to one of our forums. We can use the information that you provide for a number of purposes as referred to in our Privacy Policy – www.rentalhq.co.nz/privacy-policy

6. Disclaimers


(a) RHQ is not liable to you or any third party for any loss in connection with the use of the Website or any other linked website (which may belong to any of our authorised agents or approved partners). This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

(b) All information (including but not limited to the property area, floor size, price, address and general property description) on the Website is provided as a convenience to you, and has been provided to RHQ by third parties. RHQ have no belief one way or the other as to whether the information contained on the Website is correct, neither RHQ nor its licensors or suppliers (nor their respective directors, affiliates or employees) have checked the accuracy of the information and do no more than pass it on.

(c) You acknowledge and agree that by using the Website you are using them at your own risk.

(d) RHQ does not represent or warrant:

1. that your use of the Website will meet your requirements;

2. that your use will be uninterrupted, timely, secure or free from error;

3. the accuracy of any information obtained by you as a result of your use of the Website; and

4. that defects in the operation or functionality of any part of the Website will be corrected.

(e) Any material downloaded or otherwise, or services obtained through the use of our Website is done at your own discretion and risk, and you will be solely responsible for any damage to your computer system or other device or loss of data that result from the download of any such material.

(f) RHQ excludes all warranties and conditions of any kind whether express or implied to the fullest extent permitted by law.

(g) RHQ does not accept any liability (direct or indirect) for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any information, or any error, omission or defect in the information, contained on the Website.

7. Third Party Websites

Our Website may link to third party websites which are not owned or operated by RHQ. We are not responsible for the content on, and the terms and conditions pertaining to, these external sites. We do not endorse these sites. We recommend that you investigate these sites’ terms and conditions. Furthermore, because RHQs privacy policy is applicable only when you are on the Website, once linked to another website, you should carefully read that website's privacy policy before disclosing any personal information. In certain circumstances RHQ may receive a commission, fee or reward for a hyperlink, pointer or other introduction to a third-party website. RHQ is not liable to disclose the basis of such commission, fee or reward except as may be and only to the extent required by law.

8. Calculators

The results from calculators supplied on the Website should be used as an indication only. Results do not represent either quotes or pre-qualifications for a product or service. It is advised that you consult your legal adviser or financial adviser before proceeding with any transaction.

9. Choice of Law/Forum

These Terms are governed by and construed in accordance with the laws of New Zealand without giving effect to any principles of conflicts of law. RHQs failure to insist upon strict enforcement of any provision of these Terms will not constitute a waiver of any provision or right. Any legal action or proceedings between RHQ and you related to these Terms will be brought exclusively in a court of competent jurisdiction in New Zealand.

10. Complaints Handling

(a) Lodgement of Complaints

RHQs Privacy Officer will provide reasonable information and assistance to ensure that Complaints are lodged effectively.

Complaints may be lodged by emailing or posting a letter of complaint to the RHQ Privacy Officer using the details at Section 11.

Complaints will be acknowledged and Website users will be advised of the progress of their Complaint.
RHQ has established, and will continue to develop, quality processes for the effective acknowledgement and processing of complaints.

2. (b) Response to Complaints

Complaints will be processed in a timely and efficient manner. RHQ is committed to continuous improvement and training to ensure that complaints are resolved promptly and courteously.
Managing our customer's expectations realistically is RHQs goal. This involves the careful analysis of each complaint and a resolution offered as soon as practicable.

3. (c) Review of Complaint Handling Process

RHQ complaint handling procedures and systems ensure effectiveness and we conduct internal reviews to highlight any need for improvement.

4. (d) Records/ Systems

Complaints will be recorded and analysed to ensure that our complaint management processes comply with this policy.

Systemic trends and recurring problems will be identified and feedback provided to the relevant departments to improve processes and your customer experience.

5. (e) Escalation of Complaints

RHQs goal in the area of complaints handling is to finalise complaints as soon as possible. Where necessary, you will be kept informed of the progress of your complaint.

Where RHQ has exhausted the channels available to it under these Terms and the relevant Policies to address your complaint, you can escalate your complaint to the relevant authority.

Contacting our Privacy Officer

Paul Vujnovich

530 Te Atatu Road

Te Atatu Peninsula

Auckland 0610